Bright minds welcome.

We value specialist knowledge, intellectual curiosity, and emotional intelligence, all of which are vital to building strong, long-term relationships with our customers

Bright minds welcome.

We value specialist knowledge, intellectual curiosity, and emotional intelligence, all of which are vital to building strong, long-term relationships with our customers

Tallage/Stratégie Grains, Sales Support & Customer Success Assistant

Moret-sur-Loing, Moret-Loing-et-Orvanne, France

Agriculture feeds the world – and Mintec/Stratégie Grains are a global organisation which supports an international community of agriculture professionals, acting across multiple sectors to improve yields, purchase more effectively and build better businesses. Our trusted brands deliver price reporting; premium news; analysis; data; insight and market intelligence.

We have offices in London, Paris, Toulouse and New Jersey. This role is for Tallage/Stratégie Grains, based in Moret-sur-Loing (Paris, Ile de France), reporting to the Head of Sales.

Mintec/Stratégie Grains believes that creating a culture of diversity will help to maximise everybody’s potential and achieve superior business results. We aim to harness these differences to create a productive environment in which everybody feels valued, where their talents are being fully utilised and in which organisational goals are met.

About the role

We are seeking a dynamic, fluent bilingual English/French-speaking Sales Support & Customer Success Assistant, to join our fastmoving private equity backed business. The role is a great entry point to several careers within our company.

It has been created to ensure our clients are using the service and gaining maximum value from their subscription. It is a key role within the business, since it will also help us maintain and grow our customer base, help us develop the best products for our clients, and identify opportunities for upselling and cross selling additional products.

About you

If you want to make your mark in a business with exciting growth plans, keen to talk to customers and help them make the most out of their subscription with us, and if you are great at spotting opportunities for commercial growth as well as product improvement, this could be your ideal next step. You’ll be someone who has great attention to detail, as well as being able to see the bigger picture and how this role really can make a significant impact for our business.

Key responsibilities

You will be confidently building relationships in English over the phone, on video calls and face-to-face with our diverse and international subscription base. You will thrive in working with a wide variety of stakeholders – with customers and internally within the business.

Customer success

• Plan and implement call schedules to ensure a broad spectrum of users - from key accounts, new subscribers, and current subscribers - are engaged with the service
• Communicate with clients on new product launches or upgrades, demonstrating our websites and explaining our analytical processes
• Working with Product Management and Marketing to gather feedback from customers on the service and their needs to support product development
• Support Customer Services with customer complaints and communicate/escalate them to the correct team members to ensure we are resolving the issue(s)
• Support subscription sales, marketing and other colleagues on ad hoc/new research projects (e.g. case studies/possible new business engagement/marketing campaigns to subscribers/closed lost sales research)

Sales enablement

• Ensure our CRM (Salesforce) is constantly and consistently updated with correct contact information, working with the Account Managers and the Data Team on ensuring processes and data are accurate
• Onboarding new users alongside Sales, Account Management and Customer Services teams
• Identify opportunities for cross selling and up selling our subscriptions recruitment, conference and advertising services to customers based on their needs
• Provide and support account management team with usage statistics for client accounts
• Consider and build other ways to better communicate and grow usage of our services to our clients (customer conferences, drop-in sessions, email marketing, non-English language demo videos, ‘How to’ guides etc)

Desirable experience and skills

• Good written and spoken English & French skills
• Previous experience or proven interest in a client-facing support role; client engagement or customer success is highly desirable
• Proactive self-starter with good conversational skills
• Good understanding - or clear ability to learn to use - customer management and some marketing technology (CRM, website, and email broadcast tools - we use Salesforce, Umbraco and Pardot, amongst others)
• A curious person, with a problem solver mindset – we aren’t afraid to try new things
• Knowledge of how to design tracking and reports with feedback cycles to ensure activity is measurable and insights are actionable
• Good attention to detail and time management

If this is the role for you, please explain why in a cover letter and send, along with your CV to Richard O’Donoghue, via richard.odonoghue@agribriefing.com

Employment Enquiry.

Contact Us

London

+44 (0) 20 7202 0915

info@agribriefing.com

Île-de-France

+33 1 64 70 54 30

info@tallage.fr

Toulouse

+33 561 00 1340

fns@feedinfo.com

Toms River

+1 732 240 5330

help@urnerbarry.com